Ordering Information

Placing an Order Online
During the order process, you will be asked to register and create you own personal Acacia password. Follow the steps below when placing an order.

  1. If you already know the items you want and have the catalog item number, use our Quick Catalog Order feature, located near the bottom of the home page and on many other pages throughout the site. Proceed to step 3.

  2. To find the items you want to order, you can use any one of our search functions. When you find an item you'd like to order, click on the Add to Cart or Buy button. If you want more information on a product you've located, click the product's name or the Details button. Once you've placed an item in your cart, you can Continue Shopping or Proceed to Checkout. You can access your Shopping Cart at any time by clicking on Shopping Cart at the top of any page on our web site.

  3. When you have all of the items you want to order in your Shopping Cart, click the Proceed to Checkout button. If you received a special offer or discount that isn't reflected in your Shopping Cart, please enter the Source Code or Coupon Code you received with the special offer and click Update. Your special offer will then show in the Shopping Cart.

  4. Enter your e-mail address and password. This step is required for both new and existing customers.

    If you are a new customer to Acacia, and have never ordered on our website, or have just received your first catalog from us, enter the information required under the box titled "New Customers." Click the Go button below to go to the billing information page. Fill out all required information, such as address, city, etc. Click the continue button to advance to the next step. On the billing information page, you will see references to your Address Book. Click here for more information about our Address Book feature.

    If you have previously ordered on our site, enter your e-mail address and password under "Returning Customers." If you have forgotten your password, click the "Forgot your password?" link.

    If you have received a current catalog or mailing from us, but have never ordered on our web site, enter the Customer ID number from your current catalog or mailing under the "New Customers" box, and your name and address information will be pre-populated on the next page.

  5. On the Review & Submit Your Order screen, the items you ordered are displayed in the left column. If you need to make any changes to your order, click on Revise Order. This will take you back to your shopping cart. Here you can make any additions or deletions.

    On this screen, you can also make changes to the billing and shipping address.

  6. Once you've verified your order information, enter your credit card type, number and expiration date. Then click the Submit Order button at the top of the page to complete your order. Click the button once--double-clicking may result in duplicate orders.

  7. Your order has been processed! You will receive an e-mail confirmation that your order was placed within 24 hours.

Ordering by Phone
Call 1-800-944-0474, 24 hours a day, 7 days a week, to speak with one of our Customer Service Representatives. VISA©, MasterCard©, DISCOVER© and AMERICAN EXPRESS© are accepted.

Ordering by Mail
Please complete the order form by downloading and printing. Click Here to download the form.. Make checks payable to Acacia in US funds only. Do not send cash. Orders delivered to California, Indiana, Maryland, Minnesota, Ohio and Tennessee, please add applicable sales tax.

Mail to:

Acacia P.O. Box 8310
West Chester, OH
45069-8310

Forms of Payment
Acorn accepts the following credit cards:

  • VISA©
  • MasterCard©
  • DISCOVER©
  • AMERICAN EXPRESS©

Click here for Shipping Information.